Faqs

Car Parking

Shuttle Buses &
Transport Options

  Prohibited items
Liquids, Aerosols &
Gels (LAGs)

Check-in

Terminal Facilities

Passenger Assistance  

   Duty Free 

   Tourist Refund Scheme   

Lost Property

 

 

Car Parking

Do I need to pre-book my parking?
There are over 16,700 bays at Perth Airport, so whilst you can’t currently pre-book your parking, there’ll always be a safe and secure space for you. 
When you arrive at the airport simply follow the signs to the car park area that you’ve selected; Long Term, Short Term or Fast Track. For more information visit on the parking options that best suit your needs visit our Parking pages

Is there a courtesy shuttle bus from the Long Term car parks to the terminals?
Yes. A free shuttle bus operates 24/7 between the Long Term car parks and all the terminals (T1, T2, T3 and T4). The shuttle bus is free, air conditioned, lowers to the ground for wheelchair and pram access and operates every 10 minutes.

Where can I leave keys for someone to pick up my car?
While our car parks do not offer a car key collection service, luggage lockers are available at the International Terminal (T1) and the Domestic Terminals (T3 & T4). For more information, click here.

For more car parking information, please click here.

Shuttle Buses & Transport Options 

Is there a terminal transfer service?
Yes. The Terminal Transfer service is a free service which operates between the International Terminal (T1), Domestic Terminal 2 (T2) and Domestic Terminals (T3 & T4). For more information on the terminal transfer service and the bus schedule and fares click here.

Does a public bus operate from the terminals to the Perth city centre?

Operating both to and from Perth Airport T3 (Domestic) and Perth city, the CONNECT shuttle will pick you up or drop you off at five convenient locations.

• East Perth train station;
• WA Museum on Beaufort Street;
• Wellington Street, opposite the YHA Backpackers Hostel;
• The Kings Perth Hotel, corner of Pier and Hay Streets; and
• The Ambassador Hotel, Adelaide Terrace. 

For services to and from T1 (International) and T2 (Domestic), please take the free terminal transfer bus which operates 24 hours a day, 7 days a week.  T4 is located next to T3 and is only a short walk to the CONNECT bus stop.

Pre-booking is not required. Tickets are $15 per person one way. For more information and operating times, please visit www.perthairportconnect.com.au or call +61 8 9277 4666.

Transperth also operates a bus service, the number 37 to and from Perth Airport T4  (Domestic).  Please visit  http://www.transperth.wa.gov.au/ for further information.

Are taxis available from Perth Airport at midnight?
Taxis operate 24 hours a day across the Perth metropolitan region and operate to and from Perth Airport's terminals.  For more information click here.

Prohibited Items, Liquids, Aerosols & Gels

What items are prohibited as carry-on luggage on aircraft?
There are now increased limitations on the items that are allowed for carriage in the cabin of all aircraft.  All knives or cutting implements such as nail scissors and pocket knives or sharp pointed objects like corkscrews are prohibited as carry-on luggage.  Click here for more information on prohibited items and security arrangements at Perth Airport.

New regulations came into effect on 31 March 2007 restricting the amount of liquids, aerosols and gels that travellers can carry as hand luggage on all international flights from Australia.  Click here for more information on the new restrictions to carry-on luggage.

What security screening process do I have to go through at the airport?
All passengers departing from Perth Airport are required to pass through a stringent security screening process to ensure the safety and efficiency of airport and airline operations.  Click here for more information on the steps involved in the screening process at Perth Airport.

What are the restrictions on liquids when travelling with a baby?
For those travelling with babies, there are exceptions for baby products required for the duration of the flight. These include baby milk, sterilised water, baby food and wet wipes.

For more detailed information please visit Travel SECURE.

More details on LAGs are available here.

What are the exemptions for medicines?
Prescription medication is exempt from the new restrictions however a letter from your practitioner will need to be presented with the medicine. It is also advisable to notify your airline prior to departure.

Non-Prescription medicines are also exempt however only the amount required for the duration of your flight should be carried with you in your hand luggage.

Medical items such as sprays, insulin, contact lens solution and cough syrups are also exempt; however every effort should be taken to comply to assist with ease of passage through the screening point. Find out more on security regulations.

What items do I have to declare for quarantine purposes?
When entering Western Australia, there are several items that you must declare.  These items include all fruit, vegetables and any food or goods of plant or animal origin.  On the spot fines apply if you do not declare items of quarantine concern.

Click here for more information about the Australian Quarantine & Inspection Service (AQIS) and what should be declared when travelling to Western Australia from overseas.

Alternatively, click here for more information about the quarantine process when travelling to Western Australia from an interstate location.

What is the role of the Australian Customs at the airport?
Australian Customs plays a major role at Perth Airport, screening every person and item that enters and leaves Australia.

Click here for more information on the role of the Australian Customs Service.

Check-In

Which terminal do I need?
International Terminal (T1) – all international flights (flights to/from destinations outside Australia)

Domestic (T3) – all Virgin Australia, Skywest Airlines, Tiger Airways,  Strategic Arilines and Alliance Airlines domestic flights (flights to/from destinations within Australia)

Domestic Terminal (T4) – all Qantas, QantasLink and Jetstar domestic flights (flights to/from destinations within Australia)

Where are the regional terminals located?
Perth Airport encompasses several smaller terminal operations, which provide charter services and services to specific regional areas in Western Australia.  The regional terminals providing these services are located along Fauntleroy Avenue, Newton Road and Valentine Road. A separate car park for patrons of the regional terminals is also located on Valentine Road.

What time should I check-in before my flight departs?
There are different check-in times for international and domestic flights.  For international flights, passengers should check-in approximately three hours prior to their flight departure time. For domestic flights, passengers should check-in approximately 45 minutes prior to their flight departure time. Please check with the airline you are travelling with for more specific check in requirements.

How much can my luggage weigh?
For information on check-in baggage allowances, please contact the airline you are flying with direct as each airline has their own baggage allowances.

What time do the airline lounges open?
Airline lounges at T1 (International Terminal) open approximately two hours prior to departure. For airline lounge information, please view or contact the airline you are travelling with directly.

Can I purchase or collect airline tickets at Perth Airport?
Ticketing offices or service desks are located in T1 (International), T4 (Qantas Domestic) and T3 (Domestic Terminal 3) at Perth Airport. Each ticketing office or service desk provides assistance for ticketing queries or an 'on-the-day of travel' ticket collection service for passengers of particular airlines. For information on e-tickets and boarding passes, we recommend you contact the airline you are flying with.

Terminal Facilities

What are the opening hours of the terminals?
T1 (International) is open 24 hours a day, 7 days a week.  

T3 (Domestic Terminal) is open between the hours of 0330 and 0100, Monday – Sunday.

T4 (Qantas Domestic Terminal) is open between the hours of 0400 and 0030 each day, except Friday and Sunday, when the terminal closes at 0230.

Are there any facilities where I can store my luggage?
Yes, luggage lockers are provided by Smarte Carte. Visit our Baggage Storage page for more information.

Is there internet or wireless access available at Perth Airport?
Yes, several free internet booths are located at various points throughout the terminals.  Wireless internet access is also available in the departures lounge in Terminal 1 (International) and throughout Terminal 3 (Domestic Terminal 3).

Passenger Assistance

Where are the ACROD parking bays located at Perth Airport?
ACROD car bays are located within all car parks at Perth Airport as close as possible to the terminals within the SHORTterm car parks and as close as possible to the courtesy shuttle bus for the long term car parks. 

Can I borrow a pram or stroller while I am at the airport?
We recommend you contact the airline you are travelling with if you are checking-in a pram or stroller and require the use of a complimentary pram until you board the plane.

What facilities are available for visitors with special needs?
Perth Airport provides access to all terminal facilities for visitors with special needs.  Click here for more information on the facilities provided for special needs visitors. Please note, more details will soon be available via this website.

Duty Free

How much duty free can I purchase?
Duty free allowances apply to passengers entering and leaving Australia.  Each adult is allowed 2250ml of alcoholic beverages, 250 cigarettes or 250 grams of tobacco products, unlimited fragrances for personal use (excluding concentrates) and A$900 worth of other goods.  Click here for more information on duty free allowances.

Tourist Refund Scheme (TRS)

What is the Tourist Refund Scheme and how do I claim a refund?
The Tourist Refund Scheme (TRS) was introduced by the Australian Federal Government and took effect on 1 July 2000.  The scheme means that tourists and Australian overseas travellers may be entitled to a refund of goods and services tax (GST) and wine equalisation tax (WET) on purchases of goods bought from Australian retailers.  Click here for more information on the TRS.

Lost Property

Is there a lost property service at Perth Airport?
Yes, there is a lost property service at Perth Airport for items lost within Terminal 1 (International Terminal) or Terminal 3 (Domestic Terminal 3 for Alliance Airlines, Skywest Airlines, Virgin Australia and Tiger).  A lost property service also exists for items lost within Lost Property Terminal 4 (Qantas Domestic).

I've lost an item on the aircraft I flew on. Who do I contact?
If you have left something on the aircraft you travelled on, please contact the airline you were travelling with directly.

 

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