Baggage lockers, excess baggage and baggage wrapping services

For information about baggage lockers, excess baggage and baggage wrapping services at T1 please visit our Baggage Storage page.

Baggage trolleys

Baggage trolleys are provided by Smarte Carte and the corrals are located at various points within T1 and the car park

Location of Baggage Trolleys Price Per Trolley
Terminal 1 Baggage Reclaim Area A$4.00
Within Domestic Terminal Car Park Free
Kerbside

A$4.00

Please note there is no refund upon return of the Baggage trolley to the baggage collection and drop-off areas.

Mishandled baggage

Please direct your mishandled baggage enquiries for the following airlines to Qantas Baggage Services on +61 8 9270 9433:

  • Air Mauritius
  • Cobham
  • Jetstar (Domestic)
  • Qantas Airways
  • Qantaslink
  • South African Airways

The hours of operation of Qantas Baggage Services are between 9.00am and 1.00pm, Monday to Friday. Outside these times, please leave a message and a member of staff will contact you.

Please direct your mishandled baggage enquiries for the following airlines to Toll Dnata Airport Services on +61 8 9479 8109:

  • Cathay Pacific
  • China Southern Airlines
  • Emirates
  • Garuda Airlines
  • Malaysian Airlines
  • Air New Zealand
  • Qatar Airways 
  • Singapore Airlines

The hours of operation of Toll Dnata Airport Services are between 9.00am and 5.00pm, seven days a week.  Outside these times, please leave a message and a member of staff will contact you.

Please direct your mishandled baggage enquiries for Virgin Australia flights to Virgin Baggage Services on +61 8 9475 7903.

For enquiries regarding items lost on board Alliance Airlines flights please call +61 8 9373 0900.

Please direct your mishandled baggage enquiries for the following airlines to Skystar Baggage Services on +61 467 793 838:

  • Air Asia
  • Jetstar International
  • Tigerair 
  • Thai Airways International

For information on check-in baggage allowances, please contact the airline you are flying with direct.