Baggage lockers, excess baggage and baggage wrapping services

For information about baggage lockers, excess baggage and baggage wrapping services at T1 please visit our Baggage Storage page.

Baggage trolleys

Baggage trolleys are provided by Easy Cart.

Location of Baggage Trolleys Price Per Trolley
Terminal 1 International - Baggage Reclaim Free
Terminal 1 Domestic/International - Forecourt $4.00
Terminal 1 Domestic/International - Short Term Car Park Free
Terminal 1 Domestic - Baggage Reclaim $4.00
Terminals 3 and 4 - Short Term Car Park Free 
Terminals 3 and 4 - Forecourt  $4.00 
Terminals 3 and 4 - Baggage Reclaim  $4.00 

Please note there is no refund upon return of the baggage trolley to the baggage collection and drop-off areas.

Mishandled baggage

Please direct your mishandled baggage enquiries for the following airlines to Qantas Baggage Services on +61 8 9270 9433:

  • Qantas Airways
  • South African Airways
  • Air Mauritius

The hours of operation of Qantas Baggage Services are between 9.00am and 1.00pm, Monday to Friday. Outside these times, please leave a message and a member of staff will contact you.

Please direct your mishandled baggage enquiries for the following airlines to Dnata Airport Services on 1800 452 308 (available 24/7):

  • Cathay Pacific
  • China Southern Airlines
  • Emirates
  • Malaysian Airlines
  • Air New Zealand
  • Qatar Airways 
  • Singapore Airlines

Please direct your mishandled baggage enquiries for the following airlines to Skystar Baggage Services on +61 467 793 838:

  • Etihad Airways
  • Scoot
  • Jetstar (International)
  • Malindo Air
  • Thai Airways
  • Garuda Indonesia

Please direct your mishandled baggage enquiries for the following airlines to Aerocare:

  • Tigerair (T2) ttper.ops@aerocare.com.au 
  • Jetstar (T3 Domestic only) 1800 687 374
  • Air Asia + 61 (0) 466 449 603 or per.baggage@aerocare.com.au
  • Virgin Australia (T1 Domestic and T1 International) (08) 6168 6635
  • Virgin Australia (T2) (08) 9478 9950

For information on check-in baggage allowances, please contact the airline you are flying with direct.