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Facilities & services

From fast, free WiFi to baggage storage and child friendly areas, you'll find modern airport facilities and a variety of passenger services to ensure your travels through Perth Airport are smooth and enjoyable.

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Some airlines operating at Perth Airport have dedicated lounges for premium class passengers and eligible lounge members in the departure areas of terminals T1, T2 and T4.

Please contact your airline for information on opening times, eligibility, and facilities.

There are a number of automatic teller machines (ATMs) located throughout Perth Airport’s terminals, both before and after security screening. Use our terminal maps to find the most convenient ATM.

Locations

  • T1 International - ANZ, Bankwest, Commonwealth and Travelex (foreign currency and AUD)
  • T1 Domestic - Commonwealth and Travelex (foreign currency and AUD)
  • T2 Domestic - ANZ, Bankwest, Commonwealth and St. George Bank 
  • T3 Domestic - ANZ, Bankwest, Travelex (foreign currency and AUD) and Westpac

View maps

Lockers are available at all terminals for short-term storage of luggage up to six weeks. Simply secure your bag/s inside a locker and make payment. You’ll then be issued with a ticket containing a one-off PIN code that you use to retrieve your bag/s from the locker.

Smarte Carte at T1 International is open 24/7 and offers storage for your oversized items like surfboards, golf bags and windsurfers.
For enquiries about storage, please contact Smarte Carte.
Locker fees and sizes
  • Small locker (420mm H x 900mm D x 420mm W), 0 – 24 hours $10.00
  • Medium locker (520mm H x 900mm D x 420mm W), 0 – 24 hours $12.00
  • Large locker (864mm H x 900mm D x 420mm W), 0 – 24 hours $14.00

Locker locations

  • T1 International - within the Short Term Car Park nearest the public Arrivals Hall
  • T1 Domestic and T2 Domestic - on the pathway between T1 and T2
  • T3 Domestic - along the walkway between the terminal and the Short Term Car Park
  • T4 Domestic - along the walkway to the Short Term Car Park

Baggage trolleys are available at all terminals to lighten your load. If you’re arriving at T1 International, or using our Short Term Car Parks, you can find a trolley to use free-of-charge. For all other locations, there is a $4.00 non-refundable fee per trolley.

Locations
  • T1 International, Baggage Reclaim (Free)
  • T1 Forecourt ($4.00)
  • T1 Short Term Car Park (Free)
  • T1 Domestic, Baggage Reclaim ($4.00)
  • T3 Domestic and T4 Domestic Forecourt ($4.00)
  • T3 Domestic and T4 Domestic, Baggage Reclaim ($4.00)

There is a children’s play area suited to kids of all ages within the level 2 departures area at T1 International. It features soft furnishings for little ones and digital gaming screens for the older ones. With seating nearby, you can keep a close eye on your family and sit back and relax while watching the kids have some fun before you board your international flight.

Taking care of your foreign currency needs at Perth Airport is easy.

Whether departing or arriving, you can purchase or exchange over 60 currencies 24/7 at one of five Travelex stores at T1 International. You can also access your foreign currency via Travelex ATMs located at T1 International, T1 Domestic and T3 Domestic.

Why not buy your foreign currency online? You can purchase 24/7 using BPAY, Visa or MasterCard and collect it at Perth Airport before you fly.

Buy currency online

Gold Coat volunteers

Keep your eyes out for our friendly airport volunteers in their bright gold jackets at T1, T2, T3 and T4. They are on hand to provide traveller assistance to ensure your journey is as stress-free as possible, and to offer a warm welcome to Perth.

Tourist information

A self-help tourist information stand is conveniently located in the ground floor Arrivals Hall at T1 International, where you can pick-up maps and various accommodation and holiday information brochures.

If you have lost something at Perth Airport, we can help.

Our Lost Property team handle items lost in Perth Airport managed terminals (T1, T2 and T3) as well as in car parks or on the terminal transfer or Long Term Car Park buses.
Simply register your lost item online and we’ll do our best to reunite you with it. If we believe we have an item matching your description, a member of our team will be in touch with you. Your enquiry will remain active for six weeks, unless of course your item is found earlier.
If you have left something on the aircraft you travelled on, please contact your airline directly.
For all enquiries about items lost in Qantas’ managed terminal (T4) or on board Qantas or QantasLink flights, please call +61 (0)8 9270 9504 between 9.00am and 1.00pm WST, Monday to Friday.
For all enquiries about items lost on board Virgin Australia flights, please call +61 (0)8 6168 6635 between 4.30am and 12.00am (midnight) WST, seven days a week.
Delayed or damaged baggage

If your checked baggage has not arrived at Perth Airport, or has been damaged during your flight, please contact your airline.

Register your lost property

There are first aid facilities within the terminals and trained staff to assist should you become injured or ill at Perth Airport. If you require assistance at T1, T2 or T3, please call (08) 9478 8572. If you’re at T4, please contact the Qantas supervisor located at the check-in desks on the ground floor.

St Johns Ambulance Service are located nearby and Airservices Australia's Aviation Rescue Fire Fighters (ARFF) are on hand to provide medical treatment until paramedics arrive.
If you have a medical emergency, you should call emergency services by dialling 000.
First aid room locations:
  • T1 International, level 1 (before security screening)
  • T2 Domestic, ground floor Check-in Hall
  • T3 Domestic, ground floor Baggage Reclaim Hall

Pharmacy

Amcal Express can be found on level 1 at T1 Domestic (after security screening) for expert pharmacist advice and services to help you stay healthy while you travel. You’ll find a range of prescription and over-the-counter medicines available, as well as beauty, cosmetics and travel products.

All terminals have dedicated parenting rooms available. Each change room is equipped with baby change facilities, a feeding chair and nappy disposal bins. Some also have TVs and toys to keep your little one occupied. Please refer to the terminal maps for the most convenient facilities.

View terminal maps

An Australia Post box is located along Boud Avenue (T3/T4 precinct). There are a number of post office facilities nearby Perth Airport at Belmont, Cloverdale, Bassendean and High Wycombe. Visit Australia Post’s website for location information.

Do you need to print out your itinerary, or make a copy of your passport or other important documents? For your convenience, Smartecarte’s Baggage Storage kiosk in the ground floor Check-in Hall at T1 International offers copying, printing and/or faxing at a cost of $3.00 per page.

SmarteCarte

Enjoy the thrill of watching aeroplanes and airfield activities from two dedicated public locations at Perth Airport.

Outdoor Viewing Platform

Our Outdoor Viewing Platform, located on Dunreath Drive, offers a great view over the airfield and is a favourite place for plane spotting, particularly when aircraft are landing to the north on Runway 03. The platform is wheelchair accessible and has been designed to preserve and showcase the surrounding natural environment. Free parking is available at the platform.
Open hours
6.30am – 7.00pm (October to March) 
7.30am – 5.30pm (April to September)

Public Viewing Area
You can watch all the airfield action from our indoor Public Viewing Area on level 3 at T1 International. It’s open to the public 24/7 and is accessed from the level 1 departures area (before security screening).

View map

A non-denominational room for prayer or quiet contemplation is located on the ground floor at T1 International, near the public Arrivals Hall.

Smoking is strictly prohibited inside and in front of all terminals at Perth Airport. To accommodate smokers, we have dedicated smoking areas at all terminals. You can locate these areas on the terminal maps.

View maps

Your wellbeing while travelling through or visiting Perth Airport is our highest priority. Our Access Facilitation Plan advises passengers with disabilities and special needs of the facilities and services we provide as we work toward universal access and inclusion.

Airline assistance

If you need special assistance while travelling, please advise your airline or travel agent when making your flight booking. They will then make necessary arrangements. This includes reserving a specific seat on the aircraft, providing wheelchair or mobility assistance from check-in to the departure gate and arrival gate to baggage reclaim, or ensuring you have the right medical clearances to fly. We recommend you speak to your airline or check your airline’s website for specific special assistance policies and procedures. 

Kerbside and parking

All terminals at Perth Airport have designated drop-off and pick-up zones located right near the main terminal entry/exits for exclusive use by passengers with special needs. Unfortunately, Perth Airport team members are unable to provide assistance to special needs passengers from the kerb to check-in area, or from baggage reclaim to the kerb, including with transfers between a vehicle and a wheelchair. You should make your own arrangements for assistance, for example ask a carer, family member or friend to accompany you to or from the airport.

Designated accessible parking bays for Australian Disability Parking Permit (e.g. ACROD) holders are conveniently located in all Short Term Car Parks, as close as possible to both the departure and arrival areas of each terminal. There are also plenty of ACROD bays available in our Long Term Car Parks.

Buses

All bussing services provided by Perth Airport, including terminal transfer and Long Term Car Park transfer buses, are wheelchair accessible. All buses have ramps, wheelchair store areas and the drivers are happy to assist when they can. 

Security screening 

The Australian Government recognises that some passengers will have special needs when travelling through Australian airports. Training provided to security screening officers at Perth Airport is designed to ensure everyone is treated fairly and with respect when going through the security screening points. Where possible, please advise the security screener of any medical or special requirements that you may have prior to being screened, so they can make the process as smooth as possible for you. For detailed information about travelling with a medical condition, disability, or hearing or vision impairment, including packing your carry-on bags and going through security checks, please visit the TravelSECURE website.

Toilets

Every terminal at Perth Airport has wheelchair accessible toilets available.

First aid room

There are first aid rooms located at each of Perth Airport’s managed terminals. The primary purpose of these rooms is to be used during an emergency or first aid incident, however, they are also available to travellers or carers who may need a private room to change or administer medication. In T1 and T2, there are first aid rooms equipped with a hoist that may be used by carers. To access these rooms, please use the phone handset found directly outside the room and a Perth Airport team member will come and give you access.

Closed caption televisions

Closed captions have been activated on all Perth Airport televisions and they will display where the programmer or channel has enabled captioning.

Telephones are conveniently located throughout the terminals and can be operated using coins or a telephone card. Phone cards are sold at Hub Convenience, LinkVodafone and Optus.  

You can claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods you buy in Australia and then take out of Australia with you or in your checked luggage or carry-on bags.

The Tourist Refund Scheme (TRS) is operated by the Australian Government Department of Immigration and Border Protection, and is open to all overseas visitors and Australian residents, except for operating air and sea crew.

Claiming

You can make a claim for a tax refund by visiting one of two TRS facilities at T1 International; one after Passport Control and one in the public Arrivals Hall near the car rental counters. You can also make a claim via their website or mobile app.

For more information about the TRS and how to make a claim, visit the Department of Immigration and Border Protection website.

Location

Whether looking up travel details, getting some work done, chatting to loved ones or just surfing the internet to pass time, travel connected with our fast, free WiFi at Terminals 1, 2 and 3.

To activate WiFi on your smartphone, tablet or laptop, simply:
  • make sure WiFi connectivity is enabled on your device
  • select Perth Airport Free WiFi from the available networks
  • open your internet browser
  • register for access and you’ll be on your way.

You’ll find plenty of seats throughout the departure lounges at T1 where you can charge your electrical items prior to your flight. There are also dedicated charging stations at T2 and on level 1 at T3.