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Got a query or feedback? Let us help direct you to the right place.

If your query relates to arrival or departures times, please see the departures and arrivals section of our website. 

Departures and arrivals

If your query or feedback relates to your booking, check-in or in-flight experience, please contact your airline directly.

Airline contact details

Carry-on and checked baggage is subject to Federal Government and airline restrictions and regulations.

Please see our Security page for information on what you can and cannot take in your carry-on or checked baggage. This includes queries about powder, liquid, aerosol and gel restrictions (including baby milk and food), transiting through other countries with duty free items, prohibited items and dangerous goods, and security screening procedures. Any enquiries should be directed to the Department of Home Affairs.

More on this and other information to make travelling through Perth Airport as easy as possible is available in our Passenger Guide.

Passenger guide

People, animals and items travelling into the country are subject to Federal Government requirements.

For information about what items you can and can't bring into Australia, please visit our Biosecurity and quarantine page. Any enquiries should be directed to the Department of Agriculture and Water Resources.

Biosecurity and quarantine

To enter or leave Australia, you will be required to clear an Australian Border Force customs point. You must present an incoming or departing passenger card, your passport and any visa documents. More information can be found on our Passport control page.

Enquiries about passport control should be directed to the Australian Border Force.

Passport control

If you have left an item on board an aircraft, please contact your airline directly.

For items lost within our terminals, register your lost property enquiry here.

Register your lost property

A comprehensive list of FAQs on online bookings and general parking at the airport are available in the Parking FAQs section of this website. 

Online bookings can be amended or cancelled up to 2 hours prior to commencement of booking. To do this, visit Manage my Booking.

For other queries, please use our online contact formYou can also speak to our customer service team on T: +61-8-9478-8888.

Parking FAQs

A free terminal transfer bus operates 24/7 between the T1/T2 precinct and the T3/T4 precinct. Bus timetables are available here. Please allow plenty of time to transfer between the precincts.  

Please note the terminal transfer bus doesn’t stop at the Long Term car parks. If you need to connect to a Long Term car park, please take the Long Term car park bus from the nearest terminal precinct.

Transferring terminals

Both our runways are currently operational, however, runway usage is being managed, while tunnelling work for the Forrestfield-Airport Link progresses. 

Residents may notice temporary changes to flight paths (either an increase or a decrease), depending on which runway is closed or restricted, however, the total number of flights arriving and departing from Perth Airport has not changed.

You can check out the works schedule here: www.perthairport.com.au/RunwayWorks 


Airservices Australia is the Government organisation responsible for determining appropriate flight paths for arriving and departing aircraft.

All enquiries or complaints regarding aircraft noise or flight paths should therefore be directed to Airservices Australia.

To learn more, visit our Aircraft noise portal.

Aircraft noise portal

For enquiries about the new runway project, please go to newrunway.com.au or call 1800 639 799 (1800 NEW RWY).

New runway project

Postal address 

PO Box 6 
Cloverdale WA 6985 
AUSTRALIA 

Delivery/street address 

Level 2 
2 George Wiencke Drive (Opposite Terminals T3 and T4) 
Perth Airport WA 6105 
AUSTRALIA

For other queries, please use our online form to contact us. 

You can also speak to our customer service team on T: +61-8-9478-8888

Submit an online query