Self-service and automation takes the hassle out of travel at Perth Airport

30 November, 2019

Passengers at Perth Airport are about to see the way of the future with technology to be installed early next year which will fully-integrate self-service check-in.

The project will convert a number of existing check-in counters in Terminal 1 International to provide a self-service technology including self-service kiosks with passport reader and boarding pass/bag tag printing capabilities and automated bag drops.

Perth Airport CEO Kevin Brown said the use of modern technology will help transform the way the airport serves passengers.

“We know that passengers want their departure experience to be hassle free. By harnessing automation, these upgrades will deliver a seamless experience for the departure journey.

“Passengers will be able to check-in and drop their bags independently, or the same units can be switched to full-service mode and staffed for conventional check-in.

“This provides both our airline partners and travelers with the flexibility they need to ensure a smooth and efficient journey for everyone,” Mr Brown said.

The project will build on its use of cloud-based passenger handling platform and means Perth Airport can rapidly scale services up and down to match peaks and troughs in demand.

The project will also trial the use of biometric identifiers at touchpoints including check-in and boarding.

Mr Brown said the project, in partnership with Amadeus and ICM Airport Technics, will support Perth Airport’s plan to bring all commercial flight services into a central aviation hub with Perth’s annual passenger numbers set to grow to 28.5 million by 2040.

“Perth Airport is planning to invest up to $2.5 billion over the coming decade to upgrade our international terminal, construct a new parallel runway, and build a new terminal to allow Qantas to move from the outdated Terminal 3-4 building by the end of 2025.

“This wave of development will help deliver an airport that has the amenity and efficiency to deliver passengers a seamless, quality travel experience.

“The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport,” Mr Brown said.

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