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Perth Airport scores best major airport hat-trick

24 February, 2020

Perth Airport has retained its crown as Australia’s best major airport in the latest Australian Competition and Consumer Commission (ACCC) monitoring report.

For the third consecutive year, the ACCC has ranked Perth Airport Australia’s number one major airport for overall quality of service.

The ACCC analysis takes into account the views of both passengers and airlines and also found:

  • For the fourth year running, airlines have rated Perth Airport as Australia’s best major airport, with Perth Airport being the only major airport to receive a ‘good’ rating from airlines
  • Airline ratings of Perth Airport’s aircraft related services have now improved for nine years in a row, driven by the airport’s investment program
  • Perth Airport had delivered significant cost reductions to airlines, but at the same time airlines believe the airport has “significantly improved its performance over the past decade”
  • Car parking revenue fell for the fifth consecutive year and car parking operating profit margins have “trended downward over the past decade.”

Perth Airport CEO Kevin Brown has thanked the community and the airport’s airline partners for their continued support.

“The message is clear that the travelling public and our airline partners appreciate the investments we’ve made and the improved service we’re delivering,” Mr Brown said.

“However, we won’t be resting on our laurels. We have more improvements to deliver. There will be some short-term pain while we build the next wave of projects but the end result will be fantastic for travellers, airlines and the people of Western Australia.”

Mr Brown said the airport was already ahead of the game in preparing for its next wave of major investments.

“The ACCC report has noted some emerging concerns from our airline partners about capacity constraints at our international terminal,” Mr Brown said.

“We are already addressing those specific concerns with two projects that have already commenced – one to deliver common use self-service check-ins and a second to replace the stairs to the exit gates with ramps.

“We are also well advanced with our plans for a major upgrade of the international terminal as part of the long-standing plan to bring Qantas services to the central airport precinct, allowing us to close the outdated Terminal 3/4 facility.

“The ACCC sounded a general warning to major airports about increasing congestion on airside services. Our plans to invest in a new parallel runway are currently with the Federal Government for approval and will help address this issue.”

Mr Brown said the ACCC had found that Perth Airport’s aeronautical revenue dropped for the first time in four years, following new pricing agreements put in place with airline partners.

“We have reached agreement on pricing with 25 out of the 26 airlines which operate at Perth Airport,” Mr Brown said.

“We have delivered reduced prices for our airline partners while at the same time delivering improved services and greater efficiencies.

“To have our airline partners again acknowledge us as the best major airport is further evidence that our approach to pricing is both fair and reasonable – and that we deliver on our commitments.

“I’d really like to pay tribute to our Perth Airport team who adopt a One Team approach to ensure we get things done.”

The ACCC report also confirmed that once again Perth Airport’s car parking revenue fell, largely as a result of the range of options now on offer for passengers including taxis, ride share services, charter vehicles, and private transport bus services.

Perth Airport also has one hour free parking in long term car parks, free pick-up/drop off zones at all of its terminals, and recently introduced a four hours for $10 option in its long term car parks, linked to the terminals with a free bus service.

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