Facilities & services

Some airlines operating at Perth Airport have dedicated lounges for premium class passengers and eligible lounge members in the departure areas of terminals T1, T2 and T4.

Please contact your airline for information on opening times, eligibility, and facilities.

• Perth Airport Aspire Lounge, T2
• Air New Zealand International Lounge, T1 International
• Alliance Airlines, T2
• Emirates Lounge, T1 International
• Qantas International Transit Lounge, T3
• Qantas Domestic Business Lounge, T4
• Qantas Club, T4
• Singapore Airlines Silver Kris Lounge, T1 International
• Virgin Australia Lounge, T1 Domestic

There are a number of automatic teller machines (ATMs) located throughout Perth Airport’s terminals, both before and after security screening. Use our terminal maps to find the most convenient ATM.

Locations

• T1 International - Armaguard, Bankwest, Westpac and Travelex (foreign currency and AUD)
• T1 Domestic - Travelex (foreign currency and AUD)
• T2 - Armaguard, Bankwest, Commonwealth and St. George Bank 
• T3 - Armaguard, Bankwest, Travelex (foreign currency and AUD) and Westpac
• T4 - Bankwest, Travelex (foreign currency and AUD)

Lockers are available at all terminals for short-term storage of luggage up to six weeks. Simply secure your bag/s inside a locker and make payment. You’ll then be issued with a ticket containing a one-off PIN code that you use to retrieve your bag/s from the locker.

Baggage trolleys are available at all terminals to lighten your load. If you’re arriving internationally, or using our Short Term Car Parks, you can find a trolley to use free-of-charge. For all other locations, there is a $4.00 non-refundable fee per trolley.

• T1 International, Baggage Reclaim (Free)
• T1 Forecourt ($4.00)
• T1 Short Term Car Park (Free)
• T1 Domestic, Baggage Reclaim ($4.00)
• T3/T4 Forecourt ($4.00)
• T3 International Baggage Reclaim (Free)
• T4 Ground Floor ($4.00)

There is a children’s play area suited to kids of all ages within the level 2 departures area at T1 International. It features soft furnishings for little ones and digital gaming screens for the older ones. With seating nearby, you can keep a close eye on your family and sit back and relax while watching the kids have some fun before you board your international flight.

Taking care of your foreign currency needs at Perth Airport is easy.

Whether departing or arriving, you can purchase or exchange over 60 currencies 24/7 at Travelex stores across T1 International, T3 and T4. You can also access your foreign currency via Travelex ATMs located at T1 International, T1 Domestic, T3 and T4.

Why not buy your foreign currency online? You can purchase 24/7 and collect it at Perth Airport before you fly.

Gold Coat volunteers

Keep your eyes out for our friendly airport volunteers in their bright gold jackets. They are on hand to provide traveller assistance to ensure your journey is as stress-free as possible, and to offer a warm welcome to Perth.

If you have lost something at Perth Airport, we can help.

Please note: Perth Airport Lost Property will be closed from Friday 24 December 2021 to Sunday 9 January 2022.

Simply register your lost item online and we’ll do our best to reunite you with it. If we believe we have an item matching your description, a member of our team will be in touch with you. Your enquiry will remain active for four weeks, unless of course your item is found earlier.

There are first aid facilities within the terminals and trained staff to assist should you become injured or ill at Perth Airport. If you require assistance, please call (08) 9478 8572.

All terminals have dedicated parenting rooms available. Each change room is equipped with baby change facilities, a feeding chair and nappy disposal bins.  Please refer to the terminal maps for the most convenient facilities.

An Australia Post box is located along Boud Avenue (T3/T4 precinct). There are a number of post office facilities nearby Perth Airport at Belmont, Cloverdale, Bassendean and High Wycombe. Visit Australia Post’s website for location information.

No postal services are available at T1.

Do you need to print out your itinerary, or make a copy of your passport or other important documents? For your convenience, Smarte Carte’s Baggage Services kiosk within the ground floor Check-in Hall at T1 International offers copying, printing and/or faxing at a cost of $3.00 per page.

Enjoy the thrill of watching aeroplanes and airfield activities from two dedicated public locations at Perth Airport.

Outdoor Viewing Platform

• 6.30am – 7.00pm (October to March)
• 7.30am – 5.30pm (April to September)

Public Viewing Area

Due to the impact that COVID-19 has had on our operations we have temporarily closed our observation deck on level 3 at T1 International . We appreciate your cooperation and understanding.

You can watch all the airfield action from our indoor Public Viewing Area on level 3 at T1 International. It’s open to the public 24/7 and is accessed from the level 1 departures area (before security screening).

A non-denominational room for prayer or quiet contemplation is located on the ground floor at T1 International, near the public Arrivals Hall.

Sleeping pods are located at T1 Domestic, ground floor (before security screening) and can be booked by the hour.

The pods are specifically designed for rest and relaxation, similar in design to a business class flatbed. Hand luggage can be stored safely under the seat during use, and a moveable, breathing shade offers privacy. The chairs also have USB and GPO plugs to charge laptops or phones while you rest.

For enquiries about sleeping pods, please contact Smarte Carte.

Smoking is strictly prohibited inside and in front of all terminals at Perth Airport. To accommodate smokers, we have dedicated smoking areas at all terminals. You can locate these areas on the terminal maps.

Your wellbeing while travelling through or visiting Perth Airport is our highest priority. Our Access Facilitation Plan advises passengers with disabilities and special needs of the facilities and services we provide as we work toward universal access and inclusion.

Airline assistance

If you need special assistance while travelling, please advise your airline or travel agent when making your flight booking. They will then make necessary arrangements. This includes reserving a specific seat on the aircraft, providing wheelchair or mobility assistance from check-in to the departure gate and arrival gate to baggage reclaim, or ensuring you have the right medical clearances to fly. We recommend you speak to your airline or check your airline’s website for specific special assistance policies and procedures. 

Kerbside and parking

All terminals at Perth Airport have designated drop-off and pick-up zones located right near the main terminal entry/exits for exclusive use by passengers with special needs. Unfortunately, Perth Airport team members are unable to provide assistance to special needs passengers from the kerb to check-in area, or from baggage reclaim to the kerb, including with transfers between a vehicle and a wheelchair. You should make your own arrangements for assistance, for example ask a carer, family member or friend to accompany you to or from the airport.

Designated accessible parking bays for Australian Disability Parking Permit (e.g. ACROD) holders are conveniently located in all Short Term Car Parks, as close as possible to both the departure and arrival areas of each terminal. There are also plenty of ACROD bays available in our Long Term Car Parks.

Buses

All bussing services provided by Perth Airport, including terminal transfer and Long Term Car Park transfer buses, are wheelchair accessible. All buses have ramps, wheelchair store areas and the drivers are happy to assist when they can. 

Security screening 

The Australian Government recognises that some passengers will have special needs when travelling through Australian airports. Training provided to security screening officers at Perth Airport is designed to ensure everyone is treated fairly and with respect when going through the security screening points. Where possible, please advise the security screener of any medical or special requirements that you may have prior to being screened, so they can make the process as smooth as possible for you. For detailed information about travelling with a medical condition, disability, or hearing or vision impairment, including packing your carry-on bags and going through security checks, please visit the TravelSECURE website.

Service Animal Relief Areas

Service Animal Relief Areas (SARAs) are dedicated toilet and watering facilities for assistance animals.

The Service Animal Relief Areas can be found before security screening at

• Terminal 4 – ground floor, opposite check-in (behind car rental desks)
• Terminal 1 – ground floor, behind check-in (enter via corridor next to check-in desk 40)

The locations are also highlighted on our terminal maps.

Toilets

Every terminal at Perth Airport has wheelchair accessible toilets available.

First aid room

There are first aid rooms located at each of Perth Airport’s managed terminals. The primary purpose of these rooms is to be used during an emergency or first aid incident, however, they are also available to travellers or carers who may need a private room to change or administer medication. In T1 and T2, there are first aid rooms equipped with a hoist that may be used by carers. To access these rooms, please use the phone handset found directly outside the room and a Perth Airport team member will come and give you access.

Closed caption televisions

Closed captions have been activated on all Perth Airport televisions and they will display where the programmer or channel has enabled captioning.

Telephones are conveniently located throughout the terminals and can be operated using coins or a telephone card. Phone cards are sold at Link, Vodafone and Optus.  

You can claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods you buy in Australia and then take out of Australia with you or in your checked luggage or carry-on bags.

The Tourist Refund Scheme (TRS) is operated by the Australian Government Department of Immigration and Border Protection, and is open to all overseas visitors and Australian residents, except for operating air and sea crew.

Claiming

You can make a claim for a tax refund by visiting a TRS facility. You can also make a claim via their website or mobile app.

For more information about the TRS and how to make a claim, visit the Department of Immigration and Border Protection website.

Locations

• T1 International, level 1 (after passport control)
• T1 International, ground floor (arrivals hall)
• T3, level 1 (after passport control)

Whether looking up travel details, getting some work done, chatting to loved ones or just surfing the internet to pass time, travel connected with our fast, free WiFi at Terminals 1, 2, 3 and 4.